frequently askedquestions

Pup O'clock is fun for all ages, with activities and tools that are engaging.

Currently, each box is pre-curated to include a variety of items that cater to general pet care and education. Customization options are not available.

Subscription prices vary based on the plan you choose. Please visit our SUBSCRIPTION PAGE for detailed pricing information.

Yes, all products included in the Pup O'clock boxes are carefully selected for their safety and quality, ensuring they are suitable for your pup.

You get the Flagship box immediately.

If you subscribe prior to the 15th of any month, you get the Flagship box immediately with the next theme box shipped at the end of that month.

If you subscribe after the 15th, you get the Flagship box immediately and the first theme box shipped at the end of the next month.

Currently, Pup O'clock ships within the United States only.

You can update your shipping and billing information by logging into your account on the Pup O'clock website and making the necessary changes.

If an item is missing or damaged, please contact our customer service team, and we will promptly address the issue.

You can reach our customer service team by filling out the contact form on our website or by emailing support@pupoclock.com.

If you need to cancel your Pup O'clock subscription, you can do so at any time through your account on our website. However, please note that cancellations for 6-month and 12-month subscription plans are not eligible for reimbursement. You will continue to receive boxes for the duration of your prepaid term. For monthly subscriptions, cancellation will take effect for the next billing cycle. If you encounter any issues or need further assistance, please contact our customer service team at support@pupoclock.com.

Yes, Pup O'clock subscriptions make great gifts! You can purchase a subscription as a gift through our website.